Commonly Asked Questions

For best results, keep the beacon within a 90-degree tilt angle of the locator and maintain at least one meter of distance between them to ensure more accurate phase difference readings.

The most important rule is avoid direct contact with metal surfaces. Metal absorbs and reflects Bluetooth (2.4GHz) signals, which can reduce signal strength by 50% or more—leading to poor coverage, lower positioning accuracy, or even failure to connect with gateways. For best performance, mount devices on non-metallic surfaces such as concrete walls, drywall, wood, or plastic.

Our SDK provides APIs only. If you plan to develop using Go, you will need to create a custom plugin bridge independently. Compatibility and success depend on your implementation and testing.

Based on BLE broadcasting principles, broadcast frames can be scanned and retrieved by third parties. However, our devices are protected against direct unauthorized attacks. This is achieved through firmware-level encryption for configuration operations: without the required link key, the firmware will not respond to configuration commands, preventing third parties from modifying device settings. Additionally, upon customer request, our devices can operate in a non-connectable mode to reject all connection attempts, further enhancing operational stability and security.

BLE broadcast data is inherently public and can be scanned by any device. While third parties may capture the payload (raw data), they cannot interpret its meaning without the specific frame parsing protocol.

Yes, we can customize the firmware. You need to provide the connection protocol for your gateway, and we will develop the necessary adaptation.

The BeaconSET plus App scans and displays broadcast signals that meet Minew standards. Devices with different firmware versions might appear, but the App may not support connecting to all versions. Please refer to the device's user manual to ensure you are using the correct App or method for connection and configuration.

If UWB isn't suitable for your project due to cost or other limitations, but you still need similar capabilities, you can use BLE in a few ways: BLE 5.1 with AoA or AoD technology, RSSI measurements with beacons, or BLE combined with IMU sensors.

Please provide the failed import file, deviceImportResult.xlsx. We will analyze the content to determine the cause of the import failure. The error message at the end of the file will help us in our analysis.

iOS devices have permission issues that prevent the app from accessing documents outside the root directory. You can use third-party software to place the OTA package, certificates, and other necessary files in the app directory to make them accessible.

Minew has a global customer base and we ship to most countries around the globe. The actual delivery time is subjective to the client's location. We offer several shipment methods to meet your time constraints.

Minew's product assurance is guaranteed by our premium services: our self-owned R&D team, quality engineering, factory production, and etc. Minew's resources and control over every corner of the supply chain ensure only the best quality products will be shipped to our clients. Check https://www.minew.com/our-serivces/