Why do multiple MG3/MG4 devices plugged into the same powered USB hub flash red and green alternately, even after successful network and server connection?
This is caused by insufficient power supply. We recommend using one USB hub to power only one MG3 or MG4 device.
Can the MG6 gateway send downlink commands to BLE devices from other manufacturers?
தற்போது, it only supports downlink control for Minew BLE devices using our proprietary protocol. எனினும், we have developed a new MG6 firmware that supports standard BLE protocols, which will be released soon.
Does the MG3 gateway support communication via SOCKS proxy?
The MG3 does not support SOCKS proxy communication.
Can the MG3 gateway connect to the customer’s Wi-Fi network if port 123 is restricted? Does the local NTP server IP need to be set in advance, or can it be configured manually through the SmartConfig App?
Restricting port 123 does not affect Wi-Fi connectivity, but it does impact time synchronization and certificate validation. If these features are required, the server IP must be set, and manual configuration through the SmartConfig App is needed. எனினும், our SmartConfig App does not support this feature.
Why can’t the MG6 gateway receive downlink commands when using HTTP to communicate with the server?
HTTP is a client-initiated protocol where the server passively responds to requests. By default, it does not support server-initiated command "push" to the client. For scenarios requiring the server to actively send commands to the gateway or client, we recommend using the MQTT protocol.
Does MG7 gateway support ZeroTier Connectivity?
ஆம், the MG7 supports ZeroTier.
Does upgrading from legacy G1 gateway to G1-E-grapes gateway require reworking data protocol compatibility?
Customers who have already integrated the old G1 gateway can easily integrate the G1-E-grapes gateway, as it supports the same data formats (binary, JSON-LONG, JSON-SHORT). எனினும், it's recommended to review the new gateway's data parsing documentation for helpful new features.
For new customers or those updating, we offer the JSON-PREPARSED format, which ensures better compatibility and easier configuration with our latest devices.
Which reporting protocol is recommended for the G1-E-grapes gateway?
JSON is the most widely adopted protocol for our G1 gateway. Among available JSON formats, JSON-PREPARSED is strongly recommended due to its unmatched compatibility with broadcast frame parsing and highly intuitive configuration options.
When viewing the raw data of Beacons uploaded by the gateway on the server, does the timestamp represent when the gateway detected the Beacon or when it uploaded the data?
The timestamp reflects the exact moment the gateway detected the Beacon. This means the timestamp can be used to locate and track when/where a Bluetooth device appeared at a specific time.
What should the scan restart interval be set to if the gateway requires continuous BLE scanning?
By default, our recommended setting is 100ms. Based on BLE broadcasting principles, our beacons are designed to broadcast across multiple channels in a time-shared manner by default to improve interference resistance. Each time the scan restarts, the gateway attempts to switch scanning channels. If the scan restart interval is set too long, the gateway may only scan on a single channel, which could reduce scanning efficiency.
Can the G1-E-Grapes Gateway’s BLE connectivity function connect to smartphones?
The gateway's BLE capability is designed for configuring and collecting data from beacons/sensors, not available for mobile phone interaction. While smartphone connectivity isn't currently supported, we welcome discussions about custom solutions for specific use cases.
Can the G1 gateway upload data to a local server?
ஆம், it can. The server and gateway need to be on the same local network and properly configured. உதாரணமாக, when setting up a server on a PC, the server’s IP address will be the static IP of the computer's network interface. It is recommended to configure the static IP of the gateway and the computer’s network interface to be within the same network segment.