Does upgrading from legacy G1 gateway to G1-E-grapes gateway require reworking data protocol compatibility?
Customers who have already integrated the old G1 gateway can easily integrate the G1-E-grapes gateway, as it supports the same data formats (binary, JSON-LONG, JSON-SHORT). However, it's recommended to review the new gateway's data parsing documentation for helpful new features.
For new customers or those updating, we offer the JSON-PREPARSED format, which ensures better compatibility and easier configuration with our latest devices.
Which reporting protocol is recommended for the G1-E-grapes gateway?
JSON is the most widely adopted protocol for our G1 gateway. Among available JSON formats, JSON-PREPARSED is strongly recommended due to its unmatched compatibility with broadcast frame parsing and highly intuitive configuration options.
When viewing the raw data of Beacons uploaded by the gateway on the server, does the timestamp represent when the gateway detected the Beacon or when it uploaded the data?
The timestamp reflects the exact moment the gateway detected the Beacon. This means the timestamp can be used to locate and track when/where a Bluetooth device appeared at a specific time.
Can the G1-E-Grapes Gateway’s BLE connectivity function connect to smartphones?
The gateway's BLE capability is designed for configuring and collecting data from beacons/sensors, not available for mobile phone interaction. While smartphone connectivity isn't currently supported, we welcome discussions about custom solutions for specific use cases.
Can the G1 gateway upload data to a local server?
Yes, it can. The server and gateway need to be on the same local network and properly configured. For example, when setting up a server on a PC, the server’s IP address will be the static IP of the computer's network interface. It is recommended to configure the static IP of the gateway and the computer’s network interface to be within the same network segment.
How to solve the TCP packet sticking problem with the G1 gateway?
This requires the customer to extract the JSON content based on the specific format. If it is not yet a complete JSON format, it will need to continue to be retrieved.
Does the G1-E gateway support remote batch configuration via the network?
Yes, our gateway supports receiving and executing preset commands. Additionally, we have developed two tools for batch configuration of the gateway via MQTT server and local area network, both of which are available for customer.
Why can’t you access the configuration page 192.168.99.1 of G1-E?
This is probably because you've set a password before, and your browser has cached the old login information. Please try clearing your browser cache and then log in again.
How can multiple gateways send and receive commands in bulk?
You can use the following format for the topics: /gw/grapes/status, /gw/grapes/action, /gw/ac233fc1772b/response. When a command is published to a topic, all gateways will execute it simultaneously. The response can be differentiated by the topic to identify which gateway is returning the information.
Does the G1 IoT Bluetooth Gateway support HTTP/MQTT network protocols?
The G1 gateway supports both MQTT and HTTP network protocols, allowing you to choose as needed.
Why does the data received through the G1 IoT Bluetooth Gateway seem delayed?
The G1 gateway uploads Beacon's broadcast data every second by default, which may be perceived as a "delay." You can reduce the upload interval on the configuration page.
Why is G1 IoT Bluetooth Gateway unable to receive reported data after successfully connecting to the Azure IoT hub?
Azure IoT Hub has a D2C data packet size limit.
Please check here to see if your service is affected and adjust the G1 gateway packet size accordingly to meet platform requirements.
Does G1 IoT Bluetooth gateway support connecting to LTE router’s WiFi?
The G1 gateway can connect to hotspots via LTE portable WiFi, except for those requiring authentication. For non-authenticated WiFi, ensure you follow the correct steps to connect to the gateway.
Does the G1 IoT Bluetooth Gateway support WiFi 6 (IEEE 802.11ax)?
G1 supports up to WiFi 4 and does not support WiFi 6. However, most routers are backward compatible, so our gateway can connect to WiFi 6 routers but won't achieve WiFi 6 speeds.