• Minew is committed to delivering an extraordinary customer experience that meets or exceeds our customers’ requirements and satisfaction as we continually improve the effectiveness of our Quality Management System.

Minew’s facilities are certified to ISO9001 and TUV standards. Minew environmental and safety certifications include compliance to the Restriction on Hazardous Substances (RoHS), Waste Electrical and Electronic Equipment (WEEE), CCC, FCC ID, CE Marking, and ETSI standard.

    Quality Policy and Certifications

    Minew is committed to delivering an extraordinary customer experience that meets or exceeds our customers’ requirements and satisfaction as we continually improve the effectiveness of our Quality Management System. Minew’s facilities are certified to ISO9001 and TUV standards. Minew environmental and safety certifications include compliance to the Restriction on Hazardous Substances (RoHS), Waste Electrical and Electronic Equipment (WEEE), CCC, FCC ID, CE Marking, and ETSI standard.
  • Minew provides replacement and repair services with 12 months (battery excluded) lifetime warranty that is valid from the client received the product. 
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The warranty and replacement service does not apply in the following cases:
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1. Over the warranty
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2. Run out of battery
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3. Cannot offer the purchase vouchers
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4. Use incorrect according to the datasheet and instructions
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5. Watering, broken and damaged by man-made
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6. Maintenance and remove the components without Minew’s permission 
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7. Due to the flood, fire, lighting, earthquake and other natural disasters
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8. Other damaged without product itself 
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    Warranty Terms and Conditions

    Minew provides replacement and repair services with 12 months (battery excluded) lifetime warranty that is valid from the client received the product.
    The warranty and replacement service does not apply in the following cases:
    1. Over the warranty
    2. Run out of battery
    3. Cannot offer the purchase vouchers
    4. Use incorrect according to the datasheet and instructions
    5. Watering, broken and damaged by man-made
    6. Maintenance and remove the components without Minew’s permission
    7. Due to the flood, fire, lighting, earthquake and other natural disasters
    8. Other damaged without product itself
  • We do everything possible to leave you satisfied with our service. If problems should occur, however, we do our best to resolve them as quickly as possible. If have any questions, please contact us on +0086-755 2103 8160 from Monday to Friday. Our customer service is always ready to help.

    We are always ready to help

    We do everything possible to leave you satisfied with our service. If problems should occur, however, we do our best to resolve them as quickly as possible. If have any questions, please contact us on +0086-755 2103 8160 from Monday to Friday. Our customer service is always ready to help.